Self Exclusion Policy
This Self-Exclusion Policy explains the options available to users who wish to restrict their access to the Hyperwin platform.
The website www.hyperwin.org operates under the brand name Hyperwin through its operating entity (the “Operator”).
Self-exclusion allows users to voluntarily prevent access to their account for a defined period of time.
1. What is Self-Exclusion
Self-exclusion is a voluntary request made by a user to temporarily or permanently restrict access to their account on the Platform.
During the self-exclusion period, the user will not be able to access or use any services available on the Platform, including sportsbook betting, casino games, deposits, and other gaming activities.
2. Self-Exclusion Options
Self-exclusion options are available directly within the user account area after logging into the Platform.
Users can activate self-exclusion through their account settings on the logged-in page, where available exclusion periods will be displayed.
Users may request self-exclusion for periods such as:
- 24 hours
- 7 days
- 30 days
- 6 months
- Permanent exclusion
Once a self-exclusion period has been activated, the account will remain restricted for the full duration selected.
Self-exclusion requests cannot be reversed or shortened during the active exclusion period.
3. Effect of Self-Exclusion
Once self-exclusion is activated:
- The user account will be temporarily suspended
- Login access will be restricted
- Deposits will not be permitted
- Betting and gaming activity will be disabled
- Promotional and marketing communications from the Platform may be stopped
Any remaining account balance may be withdrawn subject to standard verification procedures.
4. Permanent Self-Exclusion
Users may choose to permanently exclude themselves from the Platform.
In such cases, the account will be closed indefinitely.
The Operator will take reasonable steps to ensure that permanently excluded users are unable to reopen or create new accounts.
If a permanently excluded user attempts to register a new account, the Operator reserves the right to close the account and void any associated bonuses or winnings.
5. Requesting Self-Exclusion Through Support
In addition to the self-exclusion option available within the user account, users may also request self-exclusion by contacting customer support.
Requests may be submitted via:
Email: support@hyperwin.org
The Operator will process such requests as soon as reasonably possible.
6. Operator Rights
The Operator reserves the right to apply account restrictions or exclusions where necessary to comply with legal, regulatory, or responsible gaming obligations.
The Operator may also refuse to reopen accounts where there are reasonable concerns regarding user safety or regulatory compliance.
7. Policy Updates
This Self-Exclusion Policy may be updated periodically.
The most recent version will always be available on the Platform.